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My questions were basic and straightforward: how come my rate for a walk with one 30 min walk was the same for a client with two dogs and for a client with one dog and are you going to bring back the walker shirts for purchase or are we expected to have our own made? I had an additional question at the time of the Stripe and Payable merger, but it worked itself out over a three week period, again though without a response to my inquiry. One of my clients was on the phone for over an hour just to see of her coupon had been applied, only to receive an “I don’t know” response. What is going on in your walker support and financial services departments that causes you to be so busy that you can’t even respond to seemingly easy questions? Additionally, I have lost customers over the past 2 months due to you inadequate customer service. Each time I fill out the “satisfaction survey” accordingly, indicating that I have yet to receive any response, however the problem persists. I have emailed and sent text to Wag! several times over the past 12 weeks and I have literally received no replies, however each time I receive a “satisfaction survey” in response to the presumed service response. I am a walker and I am experiencing a drastic decline in any walker support. This is bad business and they will be reported to Better Business Bureau. I will pursue this in Small Claims Court. It’s 6pm and I called a locksmith since I feel unsafe. I called them two more times and nothing, same story about transferring me to another dept. They said they would pass it to their security dept and never called me back. I told them I needed to change the locks immediately and they needed to pay for it. Then they called me and said he lost the key. They called the walker and his story was different but he said he would return the key in an hour. I immediately called the Wag office and they questioned me like I was lying. When I checked this morning to make sure he had left the key it wasn’t there. He looked disheveled and I was uncomfortable. He scared me to death and said he thought I wasn’t going to be home. The dog walker was told I would be home but when he arrived he looked under my ceramic dogs by my front door and took the key, opened the front door and just walked in. Question 1: What is the phone number for Wag?Īnswer 1: The phone number for Wag is (323) 736-4072.Īnswer 2: The CEO of Wag is Hilary Schneider.Īnswer 3: Wag was founded by Jason Meltzer, Jonathan Viner & Joshua Viner in 2014. Headquarters for the company are located in West Hollywood, California.įiled Under: App (Mobile Phone), Consumer Services, Corporate Office, Ecommerce, Headquarters, Pets Tagged With: Wag address, Wag complaint desk, Wag complaints, Wag corporate address, Wag corporate office headquarters, Wag corporate office phone number, Wag customer complaints, Wag headquarters, Wag home office, Wag main office, Wag office address, Wag office email, Wag office fax, Wag office phone, Wag office phone number Reader Interactions Wag FAQs Wag has hired a new CEO, Hilary Schneider, former LifeLock CEO, to handle the company’s booming business and increasing problems. Dogs have been “lost”, and one dog walker was seen on a client’s camera, making himself at home by watching TV, drinking beer, and slouching on the sofa. Due to a technical glitch, Wag recently leaked clients names, addresses, and lockbox codes for anyone who viewed the site. The company has come under intense scrutiny and has received scathing criticism for sloppy and potential dangerous leaks. The company donates part of their profits to shelter’s across the US, providing food and has a partnership with Greater Good to foster dogs around the globe.
#HOW DO I RETURN MY LOCKBOX TO WAG CODE#
Clients receive a lockbox and dog walkers receive the code to the box when they sign up to walk the dog. The app currently works in 43 states and more than 100 cities, with new cities being added regularly. Numerous celebrities are known to use Wag, including Kendall Jenner, Mariah Carey, and Chloe Grace Moretz. Some have dubbed Wag as an “Uber” for dogs. The service also includes pet sitting services. Wag is a mobile phone app that matches dog walkers with people who want someone to look after their dog. Wag was founded by Josh Viner in 2014 after he realized that he would love to own a dog, but had no time in his schedule to walk his pet.